Privacy Policy

1. Introduction

Welcome to the jago61 Privacy Policy. At jago61, we understand that privacy and data security are paramount concerns for our users, particularly when engaging in financial transactions and online gaming activities. This Privacy Policy explains in detail what personal information we collect from you, how we use that information, with whom we may share it, and the choices you have regarding your data.

This Privacy Policy applies to all users of jago61 services, including visitors to our website at https://jago61.cam, registered account holders, and anyone who interacts with our platform in any capacity. By using jago61 services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our platform immediately.

jago61 operates as an online betting platform serving the Indonesian market, offering sports betting (including BRI Liga 1, English Premier League, and other major football leagues), live casino games, slot machines, and togel (lottery betting). As part of our services, we process personal data necessary for account management, payment processing, fraud prevention, regulatory compliance, and customer support. We are committed to transparency in our data practices and to providing you with meaningful control over your personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jago61 account or use our services, we collect the following categories of personal information that you provide directly:

• Account Registration Information: Full legal name, date of birth, gender, email address, phone number, residential address (street, city, postal code, province), and username/password.
• Identity Verification Documents: Indonesian KTP (Kartu Tanda Penduduk) number and scanned copy, passport details, driver's license, or other government-issued identification documents required to verify your identity and age (21+ requirement).
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, payment card information (if applicable), e-wallet details (OVO, DANA, GoPay, ShopeePay), and transaction history.
• Communication Data: Any information you provide when you contact our customer support team via live chat, WhatsApp, email, or in-app messaging, including the content of your messages, support tickets, and feedback.
• Survey and Promotional Data: Responses to surveys, questionnaires, or promotional campaigns you choose to participate in.

2.2 Information Collected Automatically

When you access and use the jago61 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information.
• Log Data: Server logs that record your interactions with our platform, including timestamps of access, pages viewed, features used, actions taken, errors encountered, and referral URLs.
• Gaming Activity: Detailed records of your betting activity, including bets placed, games played, wagers, wins, losses, bonuses claimed, and gameplay patterns.
• Location Data: Approximate geographic location based on IP address to verify that you are accessing our services from within Indonesia or other permitted jurisdictions.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies (see Section 6 for details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers.
• Identity Verification Services: Age and identity verification results from third-party verification services that help us comply with legal requirements and prevent underage gambling.
• Fraud Prevention Services: Risk assessment data from anti-fraud and anti-money laundering service providers.
• Marketing Partners: If you access jago61 through an affiliate or marketing partner, we may receive information about the source of your referral.

3. How We Use Your Data

jago61 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your jago61 account
• Verifying your identity and age (21+ requirement for Indonesian users)
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and participate in games
• Tracking your gaming activity, bet history, and account balance
• Providing customer support and responding to your inquiries

3.2 Legal and Regulatory Compliance

• Complying with Indonesian legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Preventing underage gambling by verifying that all users are 21 years or older
• Detecting and preventing fraud, cheating, collusion, and other prohibited activities
• Responding to legal requests, court orders, or government inquiries
• Enforcing our Terms & Conditions and protecting our legal rights

3.3 Security and Risk Management

• Monitoring for suspicious activity, unusual betting patterns, and potential security threats
• Implementing responsible gaming measures, including self-exclusion and limit-setting tools
• Conducting security audits and vulnerability assessments
• Preventing unauthorized access to your account

3.4 Marketing and Communications

• Sending you promotional offers, bonuses, and marketing communications about jago61 services (you may opt out at any time)
• Personalizing your user experience and recommending games or betting markets based on your preferences
• Notifying you about important account updates, changes to our terms or policies, and security alerts

3.5 Platform Improvement and Analytics

• Analyzing platform usage patterns to improve our services and user experience
• Conducting research and developing new features
• Performing statistical analysis and generating aggregated, anonymized reports

4. Data Sharing & Disclosure

jago61 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

4.1 Service Providers

We engage third-party service providers who process personal data on our behalf to support our business operations, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) that facilitate deposits and withdrawals
• Game Providers: Third-party gaming suppliers such as Pragmatic Play, Evolution Gaming, PG Soft, and Asia Gaming that power our casino games and slots
• Identity Verification Services: Providers that verify age, identity, and address information
• Customer Support Tools: Live chat, email, and ticketing system providers
• Cloud Hosting and IT Infrastructure: Server and database hosting providers
• Analytics and Marketing Tools: Services that help us understand user behavior and improve our platform

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal data and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when required by Indonesian law or when necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Report suspicious transactions under anti-money laundering regulations
• Cooperate with investigations into fraud, illegal activity, or violations of our Terms & Conditions
• Protect the rights, safety, or property of jago61, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving jago61, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on our platform.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent, such as when participating in joint promotions with partners or when you authorize data sharing for specific purposes.

5. Data Security Measures

jago61 takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and jago61 servers is encrypted using 256-bit SSL/TLS encryption protocols, the same technology used by financial institutions.
• Secure Data Storage: Personal data is stored on secure servers with firewall protection, intrusion detection systems, and regular security patching.
• Access Controls: Access to personal data is restricted to authorized jago61 employees and contractors who need it to perform their duties, and all access is logged and monitored.
• Password Security: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of account security.
• Regular Security Audits: We conduct periodic security assessments and penetration testing by independent third parties to identify and address vulnerabilities.
• Employee Training: All jago61 staff receive training on data protection best practices and confidentiality obligations.

While we implement robust security measures, no system is entirely impenetrable. You also have a responsibility to protect your account by choosing a strong password, not sharing your login credentials, and logging out after each session, especially on shared devices.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit the jago61 website. Cookies help us recognize your device, remember your preferences, and provide a more personalized user experience. We use both first-party cookies (set by jago61) and third-party cookies (set by our service providers).

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our platform, enabling core functions like secure login, session management, and payment processing. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how users interact with our platform by collecting anonymized usage data, allowing us to improve performance and user experience.
• Functionality Cookies: Remember your preferences (such as language settings, username) to enhance your experience across sessions.
• Marketing and Advertising Cookies: Track your browsing behavior to deliver personalized promotional content and measure the effectiveness of our marketing campaigns.

6.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse all cookies or to alert you when a cookie is being set. However, disabling certain cookies may limit your ability to use some features of the jago61 platform. For more information on managing cookies, consult your browser's help documentation.

7. Your Privacy Rights

Under Indonesian data protection principles and international best practices, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal information jago61 holds about you. We will provide this information in a structured, commonly used format. To request access, contact our support team at [email protected].

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion. You can update most information directly through your account settings, or contact us for assistance.

7.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. However, we may retain certain information where required by law (e.g., for anti-money laundering compliance) or to resolve disputes and enforce our Terms & Conditions.

7.4 Right to Restrict Processing

You may request that we limit how we use your data in specific situations, such as while we investigate a complaint or verify the accuracy of data.

7.5 Right to Data Portability

You have the right to receive your personal data in a machine-readable format and to transmit it to another service provider, where technically feasible.

7.6 Right to Object

You may object to our processing of your personal data for direct marketing purposes at any time by clicking "unsubscribe" in marketing emails or contacting our support team. You can also object to processing based on legitimate interests.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe, typically within 30 days, and may require identity verification before processing your request.

8. Data Retention

jago61 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices are as follows:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a reasonable period thereafter to allow account reactivation.
• Financial Records: Transaction history, deposit and withdrawal records, and payment information are retained for a minimum of five (5) years from the date of the transaction, as required by Indonesian financial regulations and anti-money laundering laws.
• Identity Verification Documents: KTP copies, passport scans, and other identity documents are retained for the duration of your account relationship and for five (5) years thereafter for regulatory compliance purposes.
• Gaming Activity: Betting history and gameplay records are retained for a minimum of five (5) years to resolve disputes, investigate complaints, and comply with licensing requirements.
• Communication Records: Customer support chat logs, emails, and correspondence are retained for two (2) years to improve service quality and resolve any disputes.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to honor your request.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you.

9. Children's Privacy

jago61 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and to use parental control software to restrict access to gambling websites. If you believe that a minor has provided personal information to jago61, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

jago61 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Posting a prominent notice on our website homepage
• Sending an email notification to the address associated with your account (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of jago61 services after any changes to this policy constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jago61's data protection practices, please contact our customer support team:

• Email: [email protected]
• WhatsApp: +62 812-3456-7890
• Live Chat: Available 24/7 through your account dashboard
• Postal Address: jago61 Privacy Team, Jakarta, Indonesia

Our dedicated privacy team will review your inquiry and respond within 5 business days. For urgent privacy concerns, please mark your communication as "URGENT: Privacy Request" in the subject line.